Privacy policy

Privacy Policy:

At Alsanati, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase through alsanati.com.

By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.

1. What Personal Data We Collect

a) Information You Provide Directly

When you use our website or place an order, we may collect:

  • Contact information, including your name, email address, phone number, and billing or shipping address.
  • Order information, including the products purchased, quantity, payment method, delivery instructions, and order status.
  • Account information, if you create an account, including your username, password, and saved addresses.
  • Customer service messages, inquiries, and other communications you send to us.
  • Marketing preferences, feedback, and product reviews.

b) Information We Collect Automatically

When you visit our website, we may automatically collect:

  • IP address.
  • Device type.
  • Browser type and version.
  • Pages visited and interactions with our website.
  • Time spent on our website.
  • Referring pages and session activity.
  • Cookies and similar tracking technologies.

You can learn more about our use of cookies through our Cookie Policy.

c) Information We Receive From Third Parties

We may receive information from third-party services that help us operate our store, including:

  • Shopify, our ecommerce platform.
  • Payment processors.
  • Fulfilment and shipping providers.
  • Shipping carriers.
  • Analytics providers such as Google Analytics.
  • Marketing platforms such as Google and Meta, where applicable.

These parties may provide information relating to payments, order processing, shipping status, delivery updates, website activity, or other services they provide to us.

2. How We Use Your Personal Data

We may use your personal information for purposes including:

  • Processing and fulfilling your orders.
  • Arranging shipment and delivery of your purchases.
  • Sending order confirmations, shipping updates, and other service-related communications.
  • Providing customer support.
  • Managing your account, if applicable.
  • Processing payments and preventing fraudulent transactions.
  • Improving our website and services.
  • Understanding website usage and customer preferences.
  • Sending marketing communications where you have provided the required consent.
  • Meeting legal, accounting, tax, and regulatory obligations.
  • Resolving disputes and enforcing our policies.

When you place an order with us, certain information such as your name, shipping address, contact information, and order information may need to be provided to our fulfilment and shipping partners so that your order can be processed and delivered.

3. Legal Basis for Processing

We collect and process personal information where necessary for purposes including:

  • Contractual purposes: such as processing and fulfilling your order.
  • Consent: such as sending certain marketing communications.
  • Legitimate business purposes: such as preventing fraud, maintaining our website, improving our services, and protecting our business.
  • Legal obligations: where we are required to retain or disclose information under applicable law..

Where consent is required, you may withdraw your consent at any time, subject to applicable legal requirements.

4. How We Share Your Information

We may share personal information with third parties that help us operate Alsanati and provide our services.

These may include:

  • Shopify and ecommerce service providers.
  • Payment processors.
  • Fulfilment partners and product suppliers.
  • Shipping carriers and delivery providers.
  • Analytics providers.
  • Marketing platforms, where applicable and permitted.
  • Customer support providers.
  • Legal, regulatory, or government authorities where required by law.
  • Third parties involved in a business transfer, such as a sale, merger, or restructuring.

For example, when you place an order, we may provide your name, shipping address, contact information, and order information to the fulfilment and shipping providers involved in processing and delivering your purchase.

We do not sell your personal information.

Where information is shared with service providers, we seek to limit the information provided to what is reasonably necessary for the relevant service.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Enable necessary website functions.
  • Remember your preferences.
  • Analyse website usage.
  • Measure marketing activity.
  • Improve website performance and functionality.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect some website functions.

Third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.

6. Your Rights

Depending on applicable privacy laws, you may have rights relating to your personal information, including:

  • Right to access – You may request a copy of the personal information we hold about you.
  • Right to correction – You may request that inaccurate or incomplete information be corrected.
  • Right to withdraw consent – You may withdraw consent for marketing or other optional uses where consent is the basis for processing.
  • Right to deletion – You may request deletion of personal information in circumstances where applicable law allows.
  • Right to complain – You may contact us if you have concerns about how we handle your personal information.

To exercise your rights, contact us at info@alsanati.com.

We will review and respond to legitimate requests within a reasonable period and in accordance with applicable law.

If you are located in Canada and are unsatisfied with how we have handled your privacy concern, you may also contact the appropriate Canadian privacy regulator. For information about privacy in Canada, you can visit the Office of the Privacy Commissioner of Canada.

7. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing and managing your orders.
  • Providing customer support.
  • Meeting legal, accounting, tax, and regulatory requirements.
  • Resolving disputes.
  • Enforcing our policies.
  • Maintaining necessary business records.

When personal information is no longer required, we may delete or anonymise it, subject to applicable legal requirements.

8. Data Security

We use appropriate technical and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration, or loss.

Payment information is processed through payment providers that use appropriate payment security measures.

However, no method of transmitting or storing information online can be guaranteed to be completely free from risk.

9. International Data Transfers

Alsanati is operated by a business based in Australia and serves customers in Canada.

Some of the third-party service providers we use to operate our store, process orders, handle payments, provide analytics, or arrange delivery may process information outside Canada.

Where personal information is transferred to service providers in other countries, it may be subject to the laws of those countries.

We take reasonable steps to ensure that information shared with service providers is handled appropriately and protected in accordance with applicable privacy requirements.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites that we do not operate.

Third-party services integrated with our website, such as payment providers, analytics services, advertising platforms, and shipping services, may collect or process information according to their own privacy policies.

We recommend reviewing the privacy policies of those third parties where appropriate.

11. Children's Privacy

Alsanati's website is intended for general consumers and is not directed specifically toward children.

We do not knowingly collect personal information from children where doing so is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at info@alsanati.com so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice of significant changes.

Alsanati Customer Care

Questions or concerns regarding this Privacy Policy can be directed to us at info@alsanati.com.

Our Team Is Ready to Assist You

9:00 AM – 5:00 PM ET Monday – Friday

We aim to respond to customer enquiries within 24–48 hours on business days.

Reach Out Via

Email: info@alsanati.com
Phone: +61 498 845 402

Business Information

Shop name: Alsanati
Business type: Sole proprietorship under Angelo Alsanati
ABN: 37547871479
Business address: 19 Plumbago Street, Craigieburn, Victoria 3064, Australia.