Privacy Policy:

1. What Personal Data We Collect:

a) Information You Provide Directly:

• Contact information: name, email, phone number, billing/shipping address
  
• Order details: items purchased, payment method, delivery notes
  
• Account details (if applicable): username, password, saved addresses
  
• Customer support messages and inquiries
  
• Marketing preferences, feedback, product reviews
  

b) Information We Collect Automatically:

• IP address, device type, browser type
  
• Usage data (pages visited, clicks, time on site)
  
• Referring pages and session behaviour
  
• Cookies and tracking technologies (see our Cookie Policy for more details)
  

c) Information from Third Parties:

• Shopify (our ecommerce platform)
  
• Payment processors and logistics partners
  
• Marketing or analytics tools (e.g., Meta, Google)
  

 

2. How We Use Your Personal Data:

We use your personal data for purposes including:

• Processing and fulfilling your orders
  
• Managing your account (if applicable)
  
• Sending order updates, support messages, or marketing emails (with consent)
  
• Detecting fraud or preventing misuse of the Site
  
• Improving our website, services, and customer experience
  

 

3. Legal Basis for Processing:

We collect and process your personal data under the following lawful grounds:

• To fulfil a contract (e.g., processing your order)
  
• With your consent (e.g., marketing emails)
  
• Our legitimate business interests (e.g., preventing fraud, improving services)
  

 

4. How We Share Your Information:

We may share your personal information with:

• Service providers assisting with payment processing, shipping, analytics, hosting, or customer support
  
• Marketing platforms (only if you have given consent)
  
• Legal or regulatory authorities when required by law
  
• Third parties involved in a business transfer (e.g., sale or merger)
  

We do not sell your personal information.

We also do not share your data for targeted advertising without your explicit consent.

 

5. Cookies:

We use cookies and similar technologies to:

• Enable essential site functions
  
• Remember your preferences
  
• Analyse website usage
  
• Improve performance and user experience
  

You can manage your cookie preferences in your browser settings.

 

6. Your Rights:

• Right to access – You may request a copy of the personal information we hold about you.
  
• Right to correction – You may request correction of inaccurate or incomplete information.
  
• Right to withdraw consent – For marketing or optional data uses.
  
• Right to complain – You may lodge a privacy complaint with us.
  

To exercise any of these rights, contact us at info@alsanati.com.
We respond to all legitimate requests within 30 days, where reasonable.

If you are unsatisfied with our response, you may contact the OAIC:
https://www.oaic.gov.au/

 

7. Data Retention:

We retain your personal data only as long as necessary to:

• Complete your orders
  
• Meet Australian legal, accounting, and taxation requirements
  
• Resolve disputes or enforce our policies
  

When no longer required, your data will be securely deleted or anonymised.

 

8. Security:

We use appropriate technical and organisational safeguards to protect your personal data.
However, no system is 100% secure, and we cannot guarantee absolute protection.

 

9. International Transfers:

Where this occurs, we ensure your data is protected by:

• Contractual safeguards
  
• Secure transfer protocols
  

 

Alsanati Customer Care

Questions regarding these Terms can be directed to us at info@alsanati.com

Our Team Is Ready to Assist You

9:00 AM - 5:00 PM ET (Monday - Friday)

We aim to respond to your email within 24–48 hours on business days.

Reach Out Via

Email: info@alsanati.com

Phone: +61 498 845 402

Business Information

Shop name: Alsanati

Business type: Sole proprietorship under Angelo Alsanati

ABN: 37547871479

Address: 19 Plumbago Street, Craigieburn, Victoria 3064, Australia