1. General Information:

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from Alsanati. By placing an order, you agree to be bound by these Terms and all other policies displayed on our website.

2. Business Details:

Business name: Alsanati
ABN: 37547871479
Email: info@alsanati.com
Phone: +61 498 845 402
Response time: Within 24–48 hours
Opening hours: Monday to Friday, 09:00–17:00 (ET)
Address: 19 Plumbago Street, Craigieburn, Victoria 3064, Australia.

3. Prices and Payment:

All prices are stated in AUD and include GST and applicable duties.
We reserve the right to adjust prices at any time without notice.

Payment is charged only when your order is dispatched.
You must ensure that the payment method used is valid and authorised for your use.

 

4. Delivery:

Orders are processed within 1–3 business days.
Delivery times vary by destination and are outlined in our Shipping Policy.

You must provide accurate delivery information.
We are not responsible for delays or losses caused by incorrect address details.

 

5. Right of Withdrawal / Return Policy:

You have the right to withdraw from your purchase within 30 calendar days from receiving the goods.

To exercise this right, contact us at info@alsanati.com.

Returned items must be unused, in original packaging, and in resealable condition.

Unless otherwise stated in our Returns & Refunds Policy:

• Customers are responsible for return shipping for change-of-mind returns.
  
• Alsanati covers return shipping if the item is faulty, damaged, or incorrect.
  

Refunds are issued within 14 days of receiving and inspecting returned goods, using the original payment method unless store credit is requested.

Certain items may be excluded from returns, as detailed in our Returns & Refunds Policy.

 

6. Warranty and Complaints:

If an item is defective, damaged, or not as described, contact us at info@alsanati.com with relevant details and photos.

Depending on the situation, we may offer a repair, replacement, or refund in line with your statutory rights under Australian consumer law.

This warranty does not cover issues caused by misuse, accidents, normal wear, or improper care.

 

7. Limitation of Liability:

Nothing in these Terms limits your statutory consumer rights.

We are liable only for damages caused by intent or gross negligence.

We are not responsible for indirect, incidental, or consequential losses, except where required by law.

 

8. User Obligations:

By using our website or placing an order, you agree to:

• Provide accurate contact and delivery information
  
• Use valid and authorised payment methods
  
• Not misuse our website
  
• Not engage in fraud, abuse, or activities that disrupt operations

 

We are not liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to:

 

• Natural disasters
  
• Government restrictions
  
• Pandemics
  
• Strikes and labor disputes
  
• Supply chain disruptions
  
• Telecommunications or internet failures
  
• Acts of war
  

 

10. Final Provisions:

If any provision of these Terms is found invalid or unenforceable, the remaining terms will remain in full force and effect.

 

Alsanati Customer Care

Questions regarding these Terms can be directed to us at info@alsanati.com

Our Team Is Ready to Assist You

9:00 AM - 5:00 PM ET (Monday - Friday)

We aim to respond to your email within 24–48 hours on business days.

Reach Out Via

Email: info@alsanati.com

Phone: +61 498 845 402

Business Information

Shop name: Alsanati

Business type: Sole proprietorship under Angelo Alsanati

ABN: 37547871479

Address: 19 Plumbago Street, Craigieburn, Victoria 3064, Australia