These Terms of Service govern your use of the Alsanati website and purchases made through our store. By accessing our website or placing an order, you agree to these Terms and the policies referenced on our website.

1. General Terms.

By using our website, you agree to comply with these Terms and all applicable laws.

You must not use our website for unlawful, fraudulent, abusive, or unauthorised purposes.

We may update these Terms when necessary. Any updated version will apply from the date it is published on our website.

2. Products And Availability.

We aim to display product information, pricing, sizing, availability, and images as accurately as reasonably possible.

Product availability may change, including after an order has been placed. Our fulfilment arrangements may involve third-party providers that assist with sourcing, processing, and shipping orders. TeemDrop similarly notes that product information, inventory, prices, and other product information may change.

If a product becomes unavailable after you place an order, we may contact you to arrange an alternative product, cancellation, refund, or another appropriate resolution.

Colours and product appearance may vary slightly depending on photography, lighting, and device display settings.

3. Orders.

When placing an order, you are responsible for checking that the information you provide is complete and accurate.

This includes.

• Products and quantities.
• Product sizes and colours where applicable.
• Your name and contact information.
• Your delivery address.
• Your payment information.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, product unavailability, incorrect pricing, or incorrect product information.

4. Prices And Payment.

Prices displayed on our website will be shown in the applicable store currency.

You agree to provide a valid and authorised payment method when placing an order.

Prices may change from time to time. Changes will not affect an order that has already been completed unless an obvious pricing or system error has occurred.

Any applicable costs will be displayed during the purchasing process where required.

5. Order Processing And Shipping.

Orders are generally processed within 1–3 business days for in-stock products.

Delivery times are estimates and may be affected by the shipping provider, destination, customs processing, weather, public holidays, transportation disruptions, and other circumstances outside our reasonable control.

Tracking information will be provided where applicable.

Customers are responsible for providing accurate delivery information.

If a package cannot be delivered because of an incorrect address, inability to contact the recipient, failure to collect the package, or another customer-related reason, additional shipping costs may apply. This reflects the fulfilment conditions in TeemDrop's agreement.

Please refer to our Shipping Policy for complete shipping information.

6. Returns Refunds And Replacements.

Return, refund, and replacement requests are handled according to our Return and Refund Policy.

Eligible return or product-issue requests should generally be submitted within 7 days of receiving the order.

Depending on the circumstances, we may request photos, videos, measurements, packaging information, or other information reasonably required to assess the issue. TeemDrop also requires supporting evidence such as photos or videos for supplier-side disputes.

Approved resolutions may include a full refund, partial refund, replacement, or another appropriate resolution.

Please refer to our Return and Refund Policy for the complete requirements and exclusions.

7. Order Cancellations.

If you wish to cancel an order, contact info@alsanati.com as soon as possible.

We will attempt to cancel the order if it has not entered processing or fulfilment.

Once processing has begun, cancellation may no longer be possible.

Personalised, custom-made, pre-order, or specially prepared products may have additional cancellation restrictions.

8. Third-Party Services.

We may use third-party providers to assist with payment processing, ecommerce services, fulfilment, shipping, tracking, analytics, and other store operations.

These providers may process information necessary to perform their respective services.

Our use of personal information and third-party providers is further explained in our Privacy Policy.

9. Customer Responsibilities.

When using our website or purchasing from Alsanati, you agree to.

• Provide accurate information.
• Use an authorised payment method.
• Review your order before completing your purchase.
• Provide accurate delivery information.
• Follow applicable return instructions.
• Not misuse or interfere with our website.
• Not engage in fraudulent or unlawful activity.

10. Circumstances Outside Our Control.

We may experience delays or interruptions resulting from circumstances outside our reasonable control.

These may include natural disasters, severe weather, transportation disruptions, strikes, government actions, customs delays, telecommunications failures, international events, or other unforeseen circumstances. TeemDrop's agreement contains similar provisions concerning events outside its control.

Where this occurs, we will provide available information and assistance where reasonably possible.

11. Limitation Of Liability.

To the extent permitted by applicable law, Alsanati will not be responsible for indirect or consequential losses resulting from use of our website, products, or services.

Nothing in these Terms excludes or restricts consumer rights or remedies that cannot legally be excluded.

12. Intellectual Property.

Content appearing on the Alsanati website, including our branding, text, graphics, photographs, and other materials, may be protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use protected Alsanati content without permission or another lawful basis.

13. Privacy.

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, processed, stored, and shared when you use our website or purchase from us.

14. Changes To These Terms.

We may update these Terms from time to time to reflect changes to our website, operations, services, policies, or applicable requirements.

The latest version will be published on our website.

15. Severability.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply.

Alsanati Customer Care

Questions regarding these Terms can be directed to info@alsanati.com.

Our Team Is Ready To Assist You

9:00 AM – 5:00 PM ET Monday – Friday.

We aim to respond to your email within 24–48 hours on business days.

Reach Out Via

Email: info@alsanati.com.
Phone: +61 498 845 402.

Business Information

Shop Name: Alsanati.
Business Type: Sole proprietorship under Angelo Alsanati.
ABN: 37547871479.
Address: 19 Plumbago Street, Craigieburn, Victoria 3064, Australia.