Shipping Policy:

At Alsanati, we aim to provide clear and transparent shipping information so our customers understand how their orders are processed, shipped, tracked, and delivered throughout Canada.

1. Order Processing.

• In-stock and ready-to-ship products are generally processed within 1–3 business days after payment has been confirmed.
• Orders are processed on business days, excluding applicable public holidays.
• Processing time is separate from shipping time.
• Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
• If a product requires a different processing timeframe, this will be communicated where applicable.

2. Shipping Costs.

We offer free tracked shipping throughout Canada.

• There is no minimum purchase requirement.
• There are no standard shipping or handling charges for customers.
• Any applicable charges relating to your purchase will be displayed before you complete your order.

3. Where We Ship And Estimated Delivery Times.

Alsanati currently ships to customers throughout Canada.

Orders are processed and shipped through our third-party fulfilment and logistics partners.

Our estimated shipping timeframe for Canada is:

Order Processing: 1–3 business days.

Estimated Shipping Time After Dispatch: 10–20 business days.

The 10–20 business day shipping estimate begins after your order has been dispatched and does not include the order processing period.

These timeframes are estimates based on normal operating conditions and are not guaranteed delivery dates.

Actual delivery times may vary depending on the shipping provider, destination, customs processing, public holidays, weather conditions, remote locations, transportation disruptions, or other circumstances outside our reasonable control.

4. Tracking Your Order.

• Tracking information is provided for applicable orders.
• Once your order has been dispatched, you will receive an email containing your tracking number or tracking link.
• You can also check your shipment using the Track Order option available on our website.
• Tracking information may take some time to become active after your order has been dispatched.
• Tracking updates may occasionally be delayed while your package is moving between carriers or logistics facilities.

For the most recent information regarding your shipment, please refer to the tracking information provided by the applicable carrier.

5. Customs And Delivery Delays.

Some orders may be processed through international fulfilment and logistics networks before reaching their destination in Canada.

As a result, shipments may be subject to customs processing.

Customs processing, carrier schedules, public holidays, weather conditions, transportation disruptions, high shipping volumes, remote destinations, and other unforeseen circumstances may affect delivery times.

These circumstances may be outside Alsanati's reasonable control.

A delay in tracking or delivery does not necessarily mean that a package has been lost.

If your shipment experiences a significant delay, please contact us at info@alsanati.com so that we can review the available shipping information.

6. Delivery Address.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your name, address, postal code, and other delivery information before completing your purchase.

If you notice an error after placing your order, contact us at info@alsanati.com as soon as possible.

We will attempt to update your shipping information where possible. However, once an order has entered fulfilment or has been dispatched, we may be unable to change the delivery address.

If a package cannot be delivered because of an incorrect or incomplete address, the recipient being unavailable, refusal of delivery, or failure to collect the shipment when required, the package may be returned to the sender or carrier.

Where reshipment is available under these circumstances, the customer may be responsible for the additional shipping cost.

A refund or replacement may not be available where a delivery failure results from incorrect information provided by the customer or the customer's failure to receive or collect the shipment.

7. Delivery Attempts And Unclaimed Packages.

Depending on the carrier, customers may be required to respond to a delivery attempt or collect their package from a local collection point.

If the carrier is unable to complete delivery, please follow the instructions provided through your tracking information or contact the applicable local delivery provider.

Customers are responsible for taking reasonable steps to receive or collect their shipment when requested by the carrier.

If a package remains unclaimed for an extended period, it may be returned to the sender or handled according to the carrier's procedures.

Additional shipping costs may apply if the package needs to be sent again.

8. Missing Or Lost Packages.

If your order has not arrived within the estimated shipping timeframe, please first review your tracking information for the latest available update.

If your tracking information has not updated for an extended period or you believe your shipment may be lost, please contact us at:

Email: info@alsanati.com.

Please include your order number and relevant shipping information.

We may contact our fulfilment partner, shipping provider, or carrier to investigate the shipment.

Carrier investigations may require additional time to complete.

If a shipment is confirmed as lost, we will review the circumstances and provide an appropriate resolution in accordance with our Return and Refund Policy.

9. Packages Marked As Delivered.

If tracking information shows that your package has been delivered but you cannot locate it, please check the delivery location, surrounding property, household members, and any delivery instructions or information provided by the carrier.

You may also need to contact the local delivery provider for additional information regarding the delivery.

If you are still unable to locate your package, contact us at info@alsanati.com.

We will review the available information and assist with the next steps.

An investigation with the applicable shipping provider may be required before a refund, replacement, or other resolution can be considered.

10. Multiple Packages.

In some circumstances, products within the same order may be processed or dispatched separately.

If this occurs, your order may arrive in more than one package or on different dates.

You may also receive separate tracking information for each shipment.

You will not be charged additional standard shipping costs solely because your order is delivered in multiple packages.

11. Remote Locations.

Orders being delivered to certain remote or less accessible locations within Canada may require additional transit time.

Carrier availability and tracking updates may also vary depending on the destination.

If tracking information becomes temporarily unavailable or does not update for an extended period, please contact us and we will assist with reviewing the available shipment information.

12. Circumstances Outside Our Control.

Delivery may occasionally be affected by circumstances outside our reasonable control.

These may include severe weather, natural disasters, transportation interruptions, customs processing, government actions, carrier disruptions, public holidays, or other unforeseen events.

Where these circumstances affect an order, we will provide available information and assistance where reasonably possible.

13. Changes To This Shipping Policy.

We may update this Shipping Policy from time to time to reflect changes to our shipping services, fulfilment operations, carrier availability, or applicable requirements.

Any changes will apply from the date the revised Shipping Policy is published on our website.

Alsanati Customer Care

Questions regarding this Shipping Policy can be directed to us at info@alsanati.com.

Our Team Is Ready To Assist You

9:00 AM – 5:00 PM ET Monday – Friday.

We aim to respond to your email within 24–48 hours on business days.

Reach Out Via

Email: info@alsanati.com.
Phone: +61 498 845 402.

Business Information

Shop Name: Alsanati.
Business Type: Sole proprietorship under Angelo Alsanati.
ABN: 37547871479.
Address: 19 Plumbago Street, Craigieburn, Victoria 3064, Australia.